The Co-op Code of Conduct
All staff and volunteers must follow the Co-op Code of Conduct.
Taking on a role as a retail staff team member means you agree to these expectations.
General Behaviour and Attitude
- Treating members, co-workers, and visitors with courtesy and respect
- Maintaining a positive and helpful attitude
- Being honest and fair in all Co-op related dealings
Reliability and Punctuality
- Being on time for shifts or meetings
- Giving as much notice as possible for absences
- Taking responsibility for scheduled duties
Teamwork and Cooperation
- Supporting others in their work when possible
- Sharing tasks fairly and pulling together during busy periods
- Being flexible when the team needs it
Respect in the Workplace
- Treating everyone equally, regardless of background or role
- Zero tolerance for bullying, harassment, or discrimination
- Inclusive language and behaviour
Communication
- Using respectful and professional communication (spoken, written, and digital)
- Asking questions when unsure and being open to feedback
- Using appropriate language and tone with customers and co-workers
Representing the Co-op
- Acting in a way that reflects the Co-op’s values (e.g., sustainability, community, fairness)
- Avoiding behaviour that could damage the Co-op’s reputation
- Being mindful of what you say or do in a work or volunteer capacity, especially in public or online