Training & development
Team members will receive basic training over the course of their first three shifts, with further training being available on promotion from junior to a senior role. All team members can review the training modules at any time via a link from the POS screen.
Junior team members complete the following modules:
- Shop tour
- Safe work
- Operating the till
- Stock management
- Cleaning
- Customer service
- Sales
- Closing the shop
Seniors complete additional training modules as follows:
- Opening the shop
- Ordering stock
- Receiving stock
- Troubleshooting
Team members that are given the responsibility of completing our fresh produce orders receive additional in-person training prior to creating their first order.
During your employment, you will receive ongoing opportunities to learn and build your skills through on-the-job experience, guidance, and support from colleagues and managers. We encourage you to take an active role in your development by asking questions, seeking feedback, and making the most of opportunities to expand your knowledge.